Package returned to seller received with issue in dispute

The seller has confirmed that they have received the package with an issue and the buyer and seller have not agreed upon a resolution.

Actions taken to get here

We opened a dispute for the returned package after 14 days. The package transitioned from package returned to seller received with issue because none of the available actions were taken within 14 days.

Actions the buyer may take

Message the seller. You can chat to the seller at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions the seller may take

Message the buyer. You can chat to the buyer at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions we may take

We can reject the disputed issue raised by the buyer for the returned package. We can reject the disputed issue raised by the buyer for the returned package and the package will transition to package returned to seller received.

We can accept the disputed issue raised by the buyer for the returned package. We can accept the disputed issue raised by the buyer for the returned package and the package will transition to package returned to seller with issue caused by buyer awaiting refund.