Package returned to seller received with issue
The seller has confirmed that they have received the returned package but there is an issue.
Actions taken to get here
The seller confirmed the package has been received but with an issue. The package transitioned from package in transit back to seller because the seller confirmed the package has been received but with an issue.
The seller confirmed the package has been received but with an issue. The package transitioned from package returned to the seller received but not confirmed because the seller confirmed the package has been received but with an issue.
Actions the buyer may take
Skip refund and allow release of the payment to the seller. You can skip refund and allow release of the payment to the seller and the package will transition to package received and awaiting payment transfer.
Wait for the seller to allow a refund for the returned package received with an issue. You can wait for the seller to allow a refund for the returned package received with an issue and the package will transition to package received but awaiting refund.
Accept responsibility for returned package issue and allow seller to keep payment. You can accept responsibility for returned package issue and allow seller to keep payment and the package will transition to package returned to seller with issue caused by buyer awaiting refund.
Message the seller. You can chat to the seller at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions the seller may take
Wait for the buyer to skip refund and allow release of the payment to the seller. You can wait for the buyer to skip refund and allow release of the payment to the seller and the package will transition to package received and awaiting payment transfer.
Allow a refund for the returned package received with an issue. You can allow a refund for the returned package received with an issue and the package will transition to package received but awaiting refund.
Wait for the buyer to accept responsibility for returned package issue and allow seller to keep payment. You can wait for the buyer to accept responsibility for returned package issue and allow seller to keep payment and the package will transition to package returned to seller with issue caused by buyer awaiting refund.
Message the buyer. You can chat to the buyer at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions we may take
We will open a dispute for the returned package after 14 days. If none of the above actions have been taken within 14 days we will open a dispute for the returned package and the package will transition to package returned to seller received with issue in dispute. It is the responsibility of the buyer and seller(s) to carry out the required actions within the allotted time frames.