Package in transit back to seller
The package is in transit back to the seller.
Actions taken to get here
The buyer posted the package back to the seller. The package transitioned from package awaiting postage back to seller because the buyer posted the package back to the seller.
Actions the buyer may take
Wait for the seller to confirm the package has been received ok. You can wait for the seller to confirm the package has been received ok and the package will transition to package returned to seller received.
Message the seller. You can chat to the seller at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions the seller may take
Confirm the package has been received but with an issue. You can confirm the package has been received but with an issue and the package will transition to package returned to seller received with issue.
Confirm the package has been received ok. You can confirm the package has been received ok and the package will transition to package returned to seller received.
Message the buyer. You can chat to the buyer at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions we may take
We can alert to an issue with the package while in transit back to the seller. We can alert to an issue with the package while in transit back to the seller and the package will transition to package postage issue while in transit back to seller.
We will mark the returned package as received back with the sender but not confirmed after 14 days. If none of the above actions have been taken within 14 days we will mark the returned package as received back with the sender but not confirmed and the package will transition to package returned to the seller received but not confirmed. It is the responsibility of the buyer and seller(s) to carry out the required actions within the allotted time frames.