Package awaiting postage back to seller
The buyer must post the package back to the seller.
Actions taken to get here
The seller requested the package is returned for a refund. The package transitioned from package received with issue because the seller requested the package is returned for a refund.
The seller requested the package is returned for a refund. The package transitioned from package received with issue is disputed because the seller requested the package is returned for a refund.
The seller confirmed that the package must be returned for a refund. The package transitioned from package received with issue is disputed and upheld because the seller confirmed that the package must be returned for a refund.
Actions the buyer may take
Choose to keep the package and allow release of payment to the seller. You can choose to keep the package and allow release of payment to the seller and the package will transition to package received and awaiting payment transfer.
Post the package back to the seller. You can post the package back to the seller and the package will transition to package in transit back to seller.
Message the seller. You can chat to the seller at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions the seller may take
Wait for the buyer to choose to keep the package and allow release of payment to the seller. You can wait for the buyer to choose to keep the package and allow release of payment to the seller and the package will transition to package received and awaiting payment transfer.
Wait for the buyer to post the package back to the seller. You can wait for the buyer to post the package back to the seller and the package will transition to package in transit back to seller.
Message the buyer. You can chat to the buyer at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions we may take
We will allow release of payment to the seller after 7 days. If none of the above actions have been taken within 7 days we will allow release of payment to the seller and the package will transition to package received and awaiting payment transfer. It is the responsibility of the buyer and seller(s) to carry out the required actions within the allotted time frames.