Package received with issue
The buyer has confirmed that they have received the package but there is an issue.
Actions taken to get here
The buyer confirmed the package has been received but with an issue. The package transitioned from package in transit because the buyer confirmed the package has been received but with an issue.
The buyer confirmed the package has been received but with an issue. The package transitioned from package received but not confirmed because the buyer confirmed the package has been received but with an issue.
Actions the buyer may take
Wait for the seller to refund the package received with an issue without requesting a return. You can wait for the seller to refund the package received with an issue without requesting a return and the package will transition to package received but awaiting refund.
Wait for the seller to request the package is returned for a refund. You can wait for the seller to request the package is returned for a refund and the package will transition to package awaiting postage back to seller.
Message the seller. You can chat to the seller at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions the seller may take
Refund the package received with an issue without requesting a return. You can refund the package received with an issue without requesting a return and the package will transition to package received but awaiting refund.
Request the package is returned for a refund. You can request the package is returned for a refund and the package will transition to package awaiting postage back to seller.
Message the buyer. You can chat to the buyer at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions we may take
We will open a dispute for the received package after 14 days. If none of the above actions have been taken within 14 days we will open a dispute for the received package and the package will transition to package received with issue is disputed. It is the responsibility of the buyer and seller(s) to carry out the required actions within the allotted time frames.