Package received with issue is disputed
The buyer has confirmed that they have received the package with an issue but the buyer and seller have not agreed upon a resolution.
Actions taken to get here
We opened a dispute for the received package after 14 days. The package transitioned from package received with issue because none of the available actions were taken within 14 days.
Actions the buyer may take
Wait for the seller to refund the package received with an issue and disputed. You can wait for the seller to refund the package received with an issue and disputed and the package will transition to package received but awaiting refund.
Wait for the seller to request the package is returned for a refund. You can wait for the seller to request the package is returned for a refund and the package will transition to package awaiting postage back to seller.
Message the seller. You can chat to the seller at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions the seller may take
Refund the package received with an issue and disputed. You can refund the package received with an issue and disputed and the package will transition to package received but awaiting refund.
Request the package is returned for a refund. You can request the package is returned for a refund and the package will transition to package awaiting postage back to seller.
Message the buyer. You can chat to the buyer at any point within the app.
Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.
Actions we may take
We can reject the disputed issue raised by the buyer for the received package. We can reject the disputed issue raised by the buyer for the received package and the package will transition to package received and awaiting payment transfer.
We can accept the disputed issue with the received package. We can accept the disputed issue with the received package and the package will transition to package received with issue is disputed and upheld.