Package received with issue is disputed and upheld

The buyer has confirmed that they have received the package with an issue which we have upheld.

Actions taken to get here

We accepted the disputed issue with the received package. The package transitioned from package received with issue is disputed because we accepted the disputed issue with the received package.

Actions the buyer may take

Wait for the seller to confirm that the package must be returned for a refund. You can wait for the seller to confirm that the package must be returned for a refund and the package will transition to package awaiting postage back to seller.

Message the seller. You can chat to the seller at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions the seller may take

Confirm that the package must be returned for a refund. You can confirm that the package must be returned for a refund and the package will transition to package awaiting postage back to seller.

Message the buyer. You can chat to the buyer at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions we may take

We can refund the package received with an issue, disputed and upheld. We can refund the package received with an issue, disputed and upheld and the package will transition to package received but awaiting refund.