Package returned to the seller received but not confirmed

The package has likely been received back by the seller but this has not been confirmed.

Actions taken to get here

We marked the returned package as received back with the sender but not confirmed after 14 days. The package transitioned from package in transit back to seller because none of the available actions were taken within 14 days.

Actions the buyer may take

Wait for the seller to confirm the package has been received ok. You can wait for the seller to confirm the package has been received ok and the package will transition to package returned to seller received.

Message the seller. You can chat to the seller at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions the seller may take

Confirm the package has been received but with an issue. You can confirm the package has been received but with an issue and the package will transition to package returned to seller received with issue.

Confirm the package has been received ok. You can confirm the package has been received ok and the package will transition to package returned to seller received.

Message the buyer. You can chat to the buyer at any point within the app.

Contact support. If you believe there is an issue with the order or the operation of the app we will always do our very best to help. You can contact us an we will get back to you as quickly as we can.

Actions we may take

We will confirm the package has been received ok by the seller after 2 days. If none of the above actions have been taken within 2 days we will confirm the package has been received ok by the seller and the package will transition to package returned to seller received. It is the responsibility of the buyer and seller(s) to carry out the required actions within the allotted time frames.