Order Lifecycle Overview

Definitions

• Order. An order is one or more Packages that together make up a purchase by a single Buyer and one or more Sellers.
• Package. A package is one or more Products that are purchased by a single Buyer and a single Seller in a single Currency.
• Product. A product is a single item which is being sold by a Seller.
• Bundle. A bundle is a Package containing multiple Products.

Overview

After you, the Buyer, have created an Order it begins its journey by transitioning through a finite set of states. Those states are listed below. In addition to the Order as a whole, each Package within the Order also transitions through its own set of finite states, see the Package Lifecycle page for more.

Starting lifecycle states

• Order postage fee approval required The buyer has created an order containing one or more packages that require pre-approval by the seller(s) for the estimated postage fee amount
• Order payment method required The buyer has created an order and must now provide a valid payment method

All lifecycle states

• Order postage fee approval required The buyer has created an order containing one or more packages that require pre-approval by the seller(s) for the estimated postage fee amount
• Order payment method cleanup before next attempt We will remove temporary payment method which failed
• Order payment method required The buyer has created an order and must now provide a valid payment method
• Order payment processing We will instruct the order payment according to the payment method provided
• Order payment approval required The buyer must approve the payment
• Order payment approval processing We will process the order payment now that it has been approved
• Order payment method cleanup before fulfillment We will remove the temporary payment method information provided prior to fulfilling the order
• Order payment method cleanup before cancellation We will remove the temporary payment method information provided prior to cancelling the order
• Order fulfillment in progress The buyer and seller(s) are in the process of fulfilling each package within the order
• Order completed The order has been completed
• Order cancelled The order has been cancelled